Mo3lem

Privacy policy

How Mo3lem uses your data.

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Data Protection

We use industry-standard encryption to protect your personal and learning records.

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No Selling of Data

Your data is never sold or traded to third parties or advertisers.

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Full Account Deletion

Students and teachers can permanently delete their accounts and data directly from settings.

Platform Privacy Policy Last Updated: October 2026

1. Introduction & Overview

Welcome to Mo3lem. We respect your privacy and are committed to protecting the personal information of our students, teachers, and guardians. This Privacy Policy explains what data we collect, why we collect it, how it is secured, and your rights regarding account deletion.

2. Information We Collect

We collect information necessary to deliver and improve our educational services:

  • • Account Details: Name, email, phone number, academic grade/stage, and secure passwords.
  • • Academic Progress: Lesson views, homework submissions, exam attempts and grades, attendance logs, and earned certificates.
  • • Financial & Transactions: Wallet balance, coupon redemptions, and purchase records. We do not store credit card credentials on our servers.
  • • Technical Logs: Device identifiers and session timestamps to protect against account sharing and unauthorized access.

3. How We Use Your Information

We use your information strictly for educational and administrative purposes:

  • Enabling lesson playback, assignment grading, and online exams.
  • Displaying academic rankings, certificates, and student progress reports.
  • Sending important notifications, updates, and learning alerts via In-App alerts or WhatsApp.

4. Account Deletion & Right to be Forgotten

We provide students and teachers with complete control over their accounts and data. You can delete your account permanently at any time:

• Student Account Deletion: Students can navigate to their Profile page in the Student Portal and choose "Permanently Delete Account" with password confirmation. This immediately deletes all personal data, submissions, attendance records, wallet balances, and active sessions.

• Teacher Account Deletion: Teachers can navigate to the Teacher Profile page and select "Delete Teacher Account" with password confirmation. This removes the public profile, courses, materials, subscriptions, and associated assistant accounts.

5. Security & Protection

We maintain rigorous security practices including encrypted SSL connections, rate-limiting on authentication attempts, and strict role-based access control to safeguard your data against unauthorized access.

6. Contact & Support

If you have any questions or requests regarding your privacy or data, please do not hesitate to contact our team.

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